 |
|
 |
|
 |
A representative in a cubicle four states away doesn't know the challenges you face at your store, on your campus, or inside your building.
At Carlson, every cleaning and floor technician reports directly to a District Manager who is responsible for keeping a specific location clean. And, every client contact has direct access to that same District Manager, any time, day or night. |
|
 |
Over time, we've found that maintaining this flat management structure leads to more accountability, better communication, and a happier workforce. This, in turn, decreases turnover and increases the familiarity with each location among the teams that clean them.
In total, the positive impact created by maintaining a flat management structure continues to be a key reason for Carlson's success. |
|
|
|
|
|
|
|
 |
|
 |
